Contact
Last updated 7 July 2026
Friend is made by a small team at Ecodia, and a real person answers. Whether something is broken, you want a hand setting Friend up, or you have a question about your plan or your data, write to us.
code@ecodia.au is the way to reach us. Tell us what is happening and, if it is a fault, what you were doing when it went wrong. We read every message.
Your account and your data
For anything about your subscription, use the billing page inside Friend, where you can change your plan, update your card, see invoices, or cancel on Stripe. For a copy of your data or to close your account, email us and we will sort it out.
Who we are
Ecodia (Ecodia Pty Ltd and Ecodia Labs Pty Ltd), Australia.